Delivery

DELIVERY

We aim to dispatch all orders within 24 hours from the date your order is accepted or within 48 hours during exceptionally busy periods such as sale periods, however these are estimated only and we do not guarantee delivery within these timeframes.

AETERNA STYLE is not responsible for any delays caused by destination customs clearance processes.

AETERNA STYLE insures each item purchased during the time it is in transit until it is delivered to your specified delivery address. Once goods have been delivered, responsibility for your purchased goods passes onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you agree that delivery and fulfillment by AETERNA STYLE to the address given, transfers responsibility in the same way.

PRICES

Free Standard UK Shipping - For all UK orders over £150. This will be applied to your order at checkout.

Standard (Mainland UK) - £4.95 - 1-3* working days delivery using Royal Mail*. Urgent same day, evening or weekend delivery may, on occasion, be available, please email us at customercare@aeternastyle.com

Please note during sale times, this might take longer than usual.

The option to have orders posted to an alternative or work address is provided for ease. If you have any questions or concerns please contact customercare@aeternastyle.com

Standard for Europe - £12 – 4 to 7 working days* delivery using a reputable logistics company.

Standard for Rest of World - £20 - 5 to 10 working days* delivery using a reputable logistics company.

*Orders placed on weekends and U.K Public holidays or later than 5pm on weekdays will be processed for dispatch the following working day. 

Next working day delivery is available upon request. Please email us at customercare@aeternastyle.com prior to placing your order to discuss the best available options. 

In the unlikely event that there will be a delay we will always do our best to give you an accurate estimated delivery date for your order.

For orders outside the UK and Europe please email us at customercare@aeternastyle.com

*Working Day (i.e Monday – Friday)

*Delivery times stated are estimated only and AETERNA STYLE does not guarantee and is not responsible for Royal Mail's delivery timeframe

*Orders will usually be delivered by courier between 9am and 6pm

PO Box Addresses -  Our logistics company does not deliver to PO Box addresses. Please provide an alternative address.

ORDER TRACKING

Once your order has been dispatched you'll be sent an email confirming that your products are on route. That email will contain an order tracking number.

TAXES & DUTIES

UK and all countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

For the rest of world you may be liable for taxes from customs in your country.